Quality and R&D&I Policy
This is a courtesy translation. In the event of any discrepancy, the Spanish version prevails. Read the Spanish version
CEDESA DIGITAL, S.L. · MC-AX2 Rev. 3 · 30 June 2025 · Standards: ISO 9001 · ISO 56001
Official document
CEDESA DIGITAL, S.L., adapting to the needs and demands of an increasingly competitive and changing market, has an Integrated Quality and Innovation Management System, developed in accordance with the requirements of the UNE-EN ISO 9001 and UNE-EN ISO 56001 standards, in their current versions.
Senior management states its fundamental commitment to meeting the requirements of all interested parties, including legal, regulatory and contractual requirements and those voluntarily undertaken, in relation to the following activities:
- ▸Design and development of software projects, ICT advisory and consultancy services, and the preparation of IT expert reports (ISO 9001).
- ▸Development and innovation in software, hardware and communications projects (ISO 56001).
Senior management undertakes to continually improve the Integrated Management System, deploying all the human and material resources necessary in order to achieve compliance with the following policy:
Commitments and principles of action
- ▸Our main objective is the satisfaction of our customers and, ultimately, of all interested parties.
- ▸The company maintains a firm commitment to compliance with the applicable legal and regulatory requirements, as well as with customer requirements and those associated with our products and services (quality, legality and innovation).
- ▸Senior management promotes all appropriate measures to achieve these objectives, focusing on the satisfaction of customers and employees, who are the ones who make it possible to reach the goals set.
- ▸All staff are encouraged to know their responsibilities with regard to quality and innovation and to take an active part in the company culture.
- ▸Customer complaints and dissatisfaction will be dealt with individually, with a prompt and appropriate response.
- ▸Continual improvement requires the collaboration and participation of all levels; to that end, information and communication are essential. Internal and external communication and collaboration channels are established to foster the creation and transfer of knowledge.
- ▸An open, collaborative and sustainable culture of innovation is promoted, one that fosters creativity, learning and the generation of value for customers, employees and society.
- ▸The management of ideas, projects and innovation opportunities that contribute to the technological development, competitiveness and sustainability of the company is encouraged.
- ▸Innovative, reliable and high-quality technology solutions are offered that respond to the needs of the digital market and boost the sustainable growth of the organisation.
- ▸Opportunities and risks related to innovation and quality are identified, assessed and managed.
- ▸The protection and exploitation of knowledge and of the results arising from innovation activities are strengthened.
- ▸An approach based on sustainable value is promoted, ensuring that innovations generate a positive economic, social and environmental impact.
“Quality and innovation are made by people; through their effort and creativity we achieve excellence and continual improvement.”
This policy provides the framework for defining, implementing and reviewing the quality and innovation strategy and objectives, ensuring that they are consistent with the strategic direction and corporate values of CEDESA DIGITAL.
Senior management ensures that this policy is communicated, understood and applied by all staff, and that it is available to all interested parties. Its effectiveness is verified through periodic audits and reviews.
Signed: Senior Management
Juan Jesús Merino Carretero
30 June 2025